Shipping Policy

You will receive an order confirmation email, to the address provided when placing you order, after your order is successfully placed.

Your order will be shipped within 3 business days of ordering.  We will email you with a tracking number when your order is dispatched. 

If your item is on backorder or unavailable, we will get in touch with you by e-mail asap. 

If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at

In the United States and Canada we offer Free Shipping on all orders above $50. 

Free Shipping transit times are usually between 2-7 business days in the US, depending on the time of year (holiday season can be slower).

In Canada, Free Shipping transit times will vary depending on whether the product shipped from a warehouse in the US or Canada. If the product shipped from the US there can be delays due to custom clearance.  Duty, brokerage and Canadian taxes may be due upon receipt. Please see the actual product listing page for more specific details.

If you need faster shipping please let us know at and we will try to make that happen for you (surcharge may apply). 

Order damaged upon receipt:

This rarely happens, but if it does, please note:

IMPORTANT: Please inspect the packaging of your item(s) at the time they arrive.

This means OPENING the box to look inside. Please check for cracks, dents, chips etc... if you notice any damage you should contact us right away. If the courier is still there, do not sign for the damaged order, and they will have to return it to sender. If the courier is not in front of you and if your item(s)  arrive damaged, please send photos immediately to There are only 48 hours after delivery where a shipping damage claim can be made so please inspect your order as soon as it arrives and report any shipping damage to us at so we can process a claim on your behalf.


Questions and contact info:

(672) 572-0089 - text/call


HM Online Stores Ltd / Clear Moon Bidets

1771 Robson Street -1182

Vancouver, BC V6G 1C9